We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
The original shipping cost or pickup fee paid by the buyer is not refundable (if the delivery was successful).
The shipping costs associated to send the package back to CABLES ON SALE LTD must be paid by the client/buyer. If it is a warranty issue, we will pay for the return.
If your order was shipped free of charge, the original shipping cost will be deducted from the refund.
To start a return, you can contact us at .
Please contact us ahead of time, regarding your intention to return an item. Include your name, order number, order details and if you would prefer a refund or store credit. Return shipping is the responsibility of the buyer, for your protection we advise that you include insurance for the value of the item returned and a tracking number. We must be able to track your return shipment in case of loss; we cannot refund lost returns.
Item/s must be return within 10 days from receipt of return authorization email.
Please mail returns to:
CABLES ON SALE LTD.
33-14 ESSEX AVE
THORNHILL, ON L3T 3Z1
CANADA
We will notify you via email of your refund once we have received and processed the returned item. We sincerely want you to be happy with the items you purchase at Cables on Sale each and every time. If you have any problems with your order, please don’t hesitate to contact us.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Damage and/or missing items not reported to us immediately: Cables on Sale Ltd is not responsible for return shipping costs. The customer will be required to ship the item back at their expense.
Exceptions / non-returnable items
Items that are broken, used or damaged for other reason than warranty may not be returned.
Items purchased from Monoprice United States may not be returned to us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.
