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Customer Service
Warranty Information
You are entitled to the manufacturer's limited expressed warranty, if any, that accompanies the product. Cables on Sale Ltd. makes no additional or independent warranty. All other warranties, expressed or implied, including the warranties of merchantability and fitness for a particular purpose are disclaimed.
cablesonsale.ca / cables on Sale Ltd. shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit, even if it has not been advised of the possibility of such damages; the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product.
Most manufacturers offer a standard warranty against defects. Such warranties typically cover the product for at least one year from the date of invoice. To look up basic warranty information, find the product using one of our searches and click on the product name to bring up the product's information. If a product proves to be defective during the covered period, call Customer Service at 1877-631-9948 and we will arrange to repair or replace your product according to the manufacturer's terms.
Errors and Omissions
Cables on Sale Ltd. makes every effort to ensure the accuracy of the information published on our Web site(s). However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. Cables on sale Ltd. makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind. If an error is made and a product is listed at an incorrect price, Cables on Sale Ltd. shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, Cables on Sale Ltd. shall immediately issue a credit in the amount of the incorrect price. Note: We do not guarantee Cables on Sale Ltd. prices listed on other Web sites or price search engines.
Cables on sale Ltd. Standard Terms of Sale
All sales are subject to the following terms and conditions:
1. Customer Acknowledgment.
Customer acknowledges agreement with these Terms of Sale by the placement of an order to purchase a product from cablesonsale.ca. The customer agrees that any dispute with Cables on sale Ltd. arising out of the Customer's purchase from Cablesonsale.ca shall be brought by the customer exclusively in the province of Ontario; and the customer hereby agrees that such venue is appropriate and that Cableson Sale Ltd. agreement to sell and deliver products to the customer is dependent on this provision.
2. Purchase Price.
(a) Prices are listed in Cablesonsale.ca's web site and are subject to change without notice. Prices for certain governmental, corporate, and institutional customers may be set forth in a bid or other written agreement between the parties. (b) Payment is due before shipment, unless credit terms have been arranged in advance with cablesonsale.ca's Credit Department. In such case, payment terms shall be as set forth in the credit agreement.
3. Shipping Terms.
Cablesonsale.ca will arrange payment for shipping with the carrier, but such costs are the responsibility of the customer. Risk of loss is upon the customer once Cablesonsale.ca delivers the product to the carrier. Delivery times are estimates only and Cablesonsale.ca shall not be liable for delays.
4. Vendor License Agreements.
The customer agrees to abide by all license provisions or end user agreement imposed by the manufacturer or publisher.
5. CUSTOMER MUST TEST CABLES AND CONNECTIONS BEFORE INSTALLING THEM INSIDE ANY WALL. If there are any issues or problems, we can try to help clients resolve them before you spend the time, effort, and expense of installing them inside the walls. cablesonsale.ca / cables on Sale Ltd. shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit, even if it has been advised of the possibility of such damages, or any cost associated to removing cables from any wall; the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product.
6. LIMITED MANUFACTURER'S WARRANTY.
(a) Cables on Sale Ltd. warrants that it has good title to the hardware Products it sells, and that it has proper authority to license the software products it distributes.
(b) Cables on Sale Ltd. does not warrant the performance or integrity of any Product, but merely passes through to the Customer whatever end-user warranty the manufacturers or software publishers provide with their respective Products.
(c) YEAR 2001 DISCLAIMER. CABLESONSALE.CA ENCOURAGES ITS SUPPLIERS TO MAKE THEIR PRODUCTS AND SERVICES YEAR 2001 COMPLIANT. HOWEVER, CABLESONSALE.CA CANNOT AND DOES NOT REPRESENT OR WARRANT THAT ANY PRODUCT IT ADVERTISES OR SELLS IS FREE FROM DATE RELATED ERRORS RESULTING FROM THE TURN OF THE CENTURY (THE YEAR 2001). ANY INFORMATION PROVIDED ON PRODUCTS HAS BEEN FURNISHED BY THE MANUFACTURER AND IS PROVIDED TO END USERS "AS IS." STATEMENTS MADE TO YOU IN THE COURSE OF ANY PRIOR, CURRENT, OR FUTURE SALE ARE SUBJECT TO THE YEAR 2001 INFORMATION AND READINESS DISCLOSURE ACT. IN THE CASE OF A DISPUTE, THIS ACT MAY REDUCE YOUR LEGAL RIGHTS REGARDING THE USE OF ANY SUCH STATEMENTS, UNLESS OTHERWISE SPECIFIED BY YOUR CONTRACT OR TARIFF.
(d) CABLESONSALE.CA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED BY LAW, INCLUDING MERCHANTABILITY AND USE FOR A PARTICULAR PURPOSE.
7. LIMITATION OF LIABILITY.
IN NO EVENT SHALL Cables on Sale Ltd BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT OR OPPORTUNITY. CUSTOMER'S SOLE AND EXCLUSIVE REMEDY IS STATED IN THE MANUFACTURER'S OR PUBLISHER'S END USER WARRANTY ACCOMPANYING THE PRODUCT. IN NO EVENT SHALL Cables on Sale Ltd LIABILITY EXCEED THE REPAIR, REPLACEMENT OR COST OF THE SPECIFIC PRODUCT PURCHASED FROM Cables on Sale Ltd. CUSTOMER MAY ALSO HAVE DIFFERENT AND/OR ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM PROVINCE TO PROVINCE.
Returns & Replacements
Our Return Policy is Simple:
We want you to be happy with each and every purchase. Within 30 days of the date of the invoice or 14 days from receipt of the shipment whichever comes later, you may return any item you purchased from Cables On Sale Ltd. for a refund of applicable charges or store credit provided:
- Items are in original sealed packaging
- Items are in original new condition with all materials, paperwork, and accessories intact.
- Items that are broken, used or damaged may not be returned.
- Items purchased from Monoprice United States may not be returned to us.
We will not process a refund if the Item/s do not meet all of the above requirements.
All retail items returned for reasons other than warranty claims are subject to 15% re-stocking charge.
The original shipping cost or pickup fee paid by the buyer is not refundable (if the delivery was succesfull). Also, the shipping costs associated to send the package back to CABLES ON SALE LTD must be paid by the client/buyer.
Please note, gift box charges and shipping charges are not refundable. If your order was shipped free of charge, the original shipping cost will be deducted from the refund.
Please inspect the goods upon delivery. Any damaged or missing items should be reported to us immediately. All goods held by the customer for more than 14 days or 30 days past invoice, whichever is later, cannot be returned.
Damage and/or missing items not reported to us immediately: Cables on Sale Ltd is not responsible for return shipping costs. The customer will be required to ship the item back at their expense.
How to Return an Item :
Please contact us ahead of time, regarding your intention to return an item. Include your name, order number, order details and if you would prefer a refund or store credit. Return shipping is the responsibility of the buyer, for your protection we advise that you include insurance for the value of the item returned and a tracking number. We must be able to track your return shippment in case of loss; we cannot refund lost returns.
Item/s must be return within 10 days from receipt of return authorization email.
Please mail returns to:
CABLES ON SALE LTD.
33-14 ESSEX AVE
THORNHILL, ON L3T 3Z1
CANADA
We will notify you via email of your refund once we have received and processed the returned item. We sincerely want you to be happy with the items you purchase at Cables on Sale each and every time. If you have any problems with your order, please dont hesitate to contact us.
Issuance of Credit:
If you purchased cheque or money order, you will receive a cheque from Cables On Sale LTd. for the full applicable amount of the return by mail approximately 2-4 weeks after the returned product has been received. If you prefer a store credit you will be informed and store credit will be issued within 5 business days of receipt. Purchases made by credit card will be refunded within 7 business days of receipt of the returned item(s).
Payment, Pricing & Promotions
We do our best to provide you with the most up-to-date and accurate information. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our website. In the event that you are shipped an incorrect product, we will gladly accept the unit back and offer you a full refund.
We strive to prevent errors. How we fix them depends on the error. If we find that a product description is incorrect, for example, we will correct it.
In general, you should know that prices and availability are subject to change without notice. Errors will be corrected where discovered. Cables On Sale Ltd. reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Cables On Sale Ltd. will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
While we take steps to ensure the accuracy and completeness of product and third-party services information provided, please refer to the originator of the information (e.g., the manufacturer) for complete product details.
Government & Corporate Orders
We welcome governmental and organizational purchases and are able to accept POs once your organization is approved for credit, please Contact Us for more information.
Copyright
All content appearing on this Web site is the property of:
Cables On Sale Ltd.
33-14 ESSEX AVE
THORNHILL ON L3T 3Z1
CANADA
Copyright © 2016 Cables On Sale Ltd. All rights reserved.
As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2016 Cables On Sale Ltd. All rights reserved.