Update: We have added UPS & FedEx as shipping options Please note phone orders are not available at the moment.

 

Please validate and check your shipping address HERE 

Customer shall cover the cost associated with return postage for orders returned due to an addressing error.

 

Shipping Estimates You can get a shipping estimate by clicking on the cart (top Right > Shopping Cart > View Cart) after you have added the items you are looking to purchase; then populating ESTIMATE SHIPPING AND TAX section with your postal Code. In general, depending on weight, the shipping costs range from $7.00 within the GTA to approximately $20 in remote areas in BC and Atlantic provinces. Price is based on the weight of the item/s.

 

General - Canada Post
Local Pick-Up
Penguin Pick-Up
Shipping on Returned Packages
Customes, Duties and Import Taxes   

General - Canada Post

All orders purchased from Cables on Sale are shipped from within Canada (Richmond Hill or Toronto, Ontario) and do not have to clear customs. 

Generally, because orders go through only one carrier like Canada Post, UPS or FedEx, depending on which shipping method your choose, orders arrive much quicker. It's like ordering from Monoprice Canada without having to worry about duties, taxes, exchange rate fees and customs processing fees.   

Our standard shipping method is via Canada Post, using the Expedited Parcel^TM service, but we also ship via UPS and FedEx. If you have a shipping preference or would like us to use your account, please let us know.

For Expedited Parcel^TM service, the estimated delivery times based on Canada Post are:

- Local (GTA & Ontario Urban Areas): 1 day

- Regional (Ontario & Quebec): 1 up to 3 days

- National (Rest of Canada): 2 up to 7 days    

NOTE: Most orders are shipped next business day from the date of the order, but we may take up to three business days from the date of the order. Business days are Monday-Friday, excluding federal holidays within Canada. Please note that we cannot be responsible for damage occurring during shipping, however we will assist you in contacting the shipping agent.

Cables on Sale is not responsible for delays, loss or damages once the package is handed off to Canada Post. Cables on Sale will assist with opening the ticket but we will have to wait for Canada Post to complete their internal investigations. 

Local Pick-Up  

• We offer local pickup in Richmond Hill, Ontario
• All items listed on our website are in-stock
• Orders are usually available to pick up next business day at 5pm
• Please note we are not a brick and mortar retailer.
• Please note this is not a retail store. Pick up location only!   

When checking out you will find the "Local Pick Up" option.

After placing the order, kindly please wait for an email informing you the pick up time, pick up location map and hours of operation. (Please check your junk mail folder, sometimes some emails end up in that folder)    

The address is:

9251 Yonge Street

Richmond Hill, ON

L4C 9T3 CANADA

South-East corner of Yonge and 16th Avenue (Richmond Hill, Ontario) 

THE PICK UP LOCATION IS A UPS STORE. PLEASE COME IN TO THE STORE AND TELL THE CLERK THAT YOU ARE COMING TO PICK UP AN ORDER FROM CABLES ON SALE. PLEASE SHOW YOUR ID.

The location is open:

Mon-Fri 8:45 am to 6:15 pm EST and Saturdays 10:10 am to 2:45 pm EST    

Penguin Pick-Up 

Cables On Sale has partnered with Penguin Pick-Up to offer our customers even more delivery options. Penguin Pick-Up enables customers to receive packages from Cables On Sale at 6 convenient locations in the GTA, at a reduced shipping cost. 

You will find the Penguin Pick-up locations and pricing when checking out.

Please note we will share your email address, first - last name and phone number with Penguin Pick-Up (smartcentres.com). They will create an unique account on your behalf. They will contact you when your package is ready for pickup.

Below are the general timeframe guidelines for Penguin Pick-Up. 

Please keep in mind that you will be contaced by Penguin Pick-Up once your order arrives and is ready for pickup. 

 

Location	Address	Delivery Schedule
Scarborough	1900 Eglinton Ave E, Scarborough, ON M1L 2L9	2 to 5 Business Days from when the order is placed
Toronto	1401 Lawrence Ave W, North York, ON M6L 1A4	2 to 5 Business Days from when the order is placed
Vaughan	3200 Hwy 7, Vaughan, ON L4K 5Z5	2 to 5 Business Days from when the order is placed
Oakville	9-1515 Rebecca St, Oakville, ON L6L 5G8	2 to 5 Business Days from when the order is placed
Richmond Hill	31-9325 Yonge St, Richmond Hill, ON L4C 0A8	2 to 4 Business Days from when the order is placed

 

Shipping on Returned Packages

It is customer's responsibility to insure the accuracy and completeness of the shipping address as per the Canada Post Addressing Guide   

Please note that the customer shall cover the cost associated with return postage for orders returned due to an addressing error such as invalid address, including but not limited to the following reasons:  

- Unclaimed Item
- No Such Address
- Address Incomplete
- Moved, Address unknown
- No such Post Office
- Refused by Addressee
- Unkown

And any other reasons as provided by Canada Post. 

Please validate and check your shipping address HERE  

If the customer chooses to have the order re-shipped, the customer shall also be responsible for re-shipping costs of the returned items.

If the customer chooses not to have the order re-shipped, Cables on Sale will refund the difference using the following formula:

Refund = The original total charge for the order minus The original shipping cost minus The cost of the return postage (as per Canada Post) 

If the customer chooses not to have the returned order re-shipped and the cost of the refund is negative, in other words the customer is found owing a balance to Cables on Sale for the return postage that is greater than the value of the returned product, Cables On Sale will send a payment request to the customer for this amount.   

Customes, Duties and Import Taxes

Canada

Items shipped to Canada are shipped from within Canada. You will not pay any duties on your order when shipped within Canada.

International Orders
We can ship internationally, but it is impossible for us to be familiar with import laws for each country. Therefore we cannot be responsible for any customs or duty charges on international shipments. Charges (if any) are determined by customs officials once the shipment has arrived in the country. If you have questions or concerns about customs, please contact customs within your country to inquire as to regulations and costs.